SHIPPING AND RETURNS POLICY
South Island 2-4 days*
North Island 3-5 days*
*working days (not including weekends or public holidays).
As a general rule of thumb you can expect to add on 2 days for rural delivery.
As we are all aware Covid-19 is having an impact in all aspects of life and deliveries may be delayed too – this might add a day or two. Feel free to write to us firstname.lastname@example.org for your tracking number.
Do you deliver to PO Box addresses?
Sorry, no, our courier won’t accept PO Box addresses.
Can you deliver to Waiheke, Chatham Island or Great Barrier Island?
Yes, however these services will incur an significant extra charge, please contact us for rates.
Every care is taken to package your meals to a high food safe standard. If for some reason your product doesn’t reach you in a usable condition then contact us at email@example.com so we can arrange further action. For damaged goods we will pay for the cost of returning the items.
How to make a return
Please contact us first before you return any items. When returning items please ensure that they are well packed and correctly addressed. We cannot issue refunds or exchanges for products that arrive damaged or are lost in transit.
Once your parcel had been received and assessed, we will contact you. Your refund will be made to the original payment method and may take up to 5 working days to return to your account.
Please ensure your items are returned to us in adequate packaging to avoid damage.
Once you have placed your order we may not be able to amend it, but you are welcome to contact us at firstname.lastname@example.org and we will try our best to take care of your request. However, once your purchase has been shipped, we are no longer able to change your delivery address, payment method or amend an order.
All our orders are hand picked, and humans can make mistakes, we are sorry for the inconvenience or disappointment caused. Please contact us and we will try to get this sorted as quickly as possible.